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Reservations / Front Desk / Room Deliveries


Our main lobby and entrance is located in the Plaza building. Check-in time is 3:00 PM. However, it will be our pleasure to check in attendees arriving early pending availability. Upon check-in, guests will be asked to confirm their checkout date. At this time, the guest may change his/her departure date.

Check out time is 12:00 noon. Once again, we will be happy to provide late checkouts for your attendees at a half-day rate based on availability. Luggage storage can be arranged for those attendees who wish to check out and then remain on property for the conclusion of their program via our Bell Desk Services team located in the Lobby.

Any guest who departs earlier than the departure date confirmed at check-in will be assessed an early departure fee.

Guestroom Key Card Logo Presentation

You may contact our vendor/partner key card company directly:

Contact “PLASTICARD- LOCKTECH INTERNATIONAL (PLI)” at (828) 418-8231. Ask for Ms. Jessica Moseley, email: PLI will work directly with you on the logo information for our guest room accommodation key cards. Charges for this logo (*separate from above) service will be handled by PLI and you directly. The size of our guest room key is similar to a credit card: 2 1/8 inches X 3 5/18 inches. Thickness: 21-23 mil.Custom key cards will need to be compatible with Version 1.18.1 Vision Line.  We recommend purchasing your keys through PLI though there may be other companies that utilize this system.  

Once the logo key card information is finalized, the keys should be sent no more than seven (7) days prior to the convention event to:

Director of Front Office
Sheraton Denver Downtown Hotel

1550 Court Place / Denver / CO / 80202


To ensure that we meet and exceed your expectations, once you have confirmation from PLI, please send your Meeting & Event Manager a message stating all your arrangements along with the Credit Card Authorization form or Check Payment. We will communicate to our Front Desk that your company will be sponsoring Logo Key Cards for attendees during the event.

In addition, a SAMPLE CARD with your company or event logo/art work should be sent to the Meeting & Event Manager (c/o our hotel) to test in our system; prior to the production of your custom key cards and group's arrival. 


Housekeeping is available by dialing zero which will connect you to guest services 24 hours/7 days a week.

The Sheraton Denver Downtown Hotel offers the "Make a Green Choice" program for guests wanting limited service in their rooms. Guests may place the door hanger on the outside of their door prior to 2AM and housekeeping will not service the room. In turn the guests receive either a $5 voucher valid at our 15|fifty restaurant, Peets Coffee and Tea, as well as in room dining, or redeemed for 500 starpoints per day. This program is not valid for one night stays or on checkout day. 



Allow our bell men to delight in easing the final steps of your travels by delivering your belongings right to your room.

Roundtrip Fare: $8.00

Room Delivery

Welcome your event attendees with customized room drop amenities. The guest services team will help you deliver specialized welcome gifts upon request.

Outside the door: $2.50 per item, per room

On the door knob: $2.50 per item, per room

Under the door: $2.50 per item, per room

Inside the room: $3.50 per item, per room

*Some restrictions apply based on size and weight

Smoking Policy

Sheraton Denver Downtown has a smoke-free policy. All guest rooms, public areas located within the hotel, as well as all meeting areas are designated non-smoking. Any guest that smokes in a guest room will be charged a $300 fee. Designated smoking areas are located outdoors.

VIP Amenities

Surprise and Delight

Looking for a little extra touch to make your guests feel appreciated? Let us recommend an in-room amenity. Our Culinary staff would be delighted to prepare attractive and delicious amenities for VIP/Special Guests. Please contact your Catering and Convention Services Manager for creative suggestions.

Delivery charges, gratuity and tax for food and beverage amenities are added to the price of each item. Amenities with alcohol can only be sent to persons 21 years of age or older.

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Sheraton Denver Downtown Hotel | 1550 Court Place, Denver, Colorado 80202